Frequently Asked Questions

Most of our clients prefer weekly service to keep their yards pristine. We also offer bi-weekly visits, and one-time deep cleanings for special events or spring resets.

Yes. Waste accumulation doesn't stop for the seasons, and neither do we. We provide consistent service throughout the winter and summer months.

Leaves: We do our best to locate all waste under leaf cover. However, if leaves are not maintained, it significantly hinders our efficiency. An additional "search fee" may apply if heavy leaf cover requires extra time.

Weather: We work through light rain and snow. In cases of severe weather (lightning, hail, or very heavy rain), we may pause service for safety. We typically resume later that day or within 48 hours once conditions improve.

We are closed on: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. If your service falls on a holiday, we move your visit to another day in the same week and notify you in advance.

Yes. For safety, we do not climb fences. Please ensure your gate is unlocked on your service day. For your convenience, you can provide a key/combination or turn on "On-The-Way" text notifications in your client portal.

Usually, yes! However, if your dog is territorial or aggressive, we require them to be secured indoors. If we cannot safely enter, we must skip the service for that day. Use Pre-Arrival Text Notifications to know exactly when to bring pups inside.

Please notify us at least 24 hours in advance. Because waste doubles for our next visit, your monthly billing remains the same, and we will perform a double-duty cleaning the following week.

We use a "set-and-forget" automated system: Invoices are emailed on the 1st; Auto-Pay is charged on the 5th. Manage all methods through your secure online client portal. We accept all major credit cards.

You will receive an immediate email to update your info. If unpaid by the 10th, service is paused. Between the 11th–20th, a $25 reinstatement fee applies. After the 20th, the account is closed and requires an "Initial Catch-up Cleanup" fee to resume.

No. We believe in earning your business every week. You can stop service at any time and we will continue serving you to the end of your paid period.

No! For residential customers, your first cleaning is free when you sign up for weekly or every-other-week service. One-time cleanups (without a recurring plan) start at $50; for accumulation longer than 1 week, the technician gives the final price after seeing the yard.

Yes! You can add a one-time or recurring tip via the link in your post-service text message or your client portal. You can also contact us directly to set it up.

Absolutely. Whether for a party or a move-out, we can help. One-time cleanups (without a recurring plan) start at $50; for accumulation longer than 1 week, the technician gives the final price after seeing the yard.

If you aren't happy, you don't pay. Notify us within 4 hours; if possible, we return the same day to re-clean for FREE. If we cannot return same-day, you won't be charged. (A $10 travel fee applies for return trips due to fresh waste).